Academy of Chiropractic Personal Injury & Primary Spine Care Program

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From the Desk of Dr. Mark Studin
Academy of Chiropractic
Preamble: many of these issues are small, yet each issue is just that… an issue. If you take care of the small issues, then the larger issues often take care of themselves and you can focus on the larger issues… a larger, more profitable practice and more family time.

“I Have No Social Graces on the Phone”

“At the end of the day, we could have done this in 1/5th of the words” Mark Studin 2017



A usual, my wife yelled at me after listening to a phone conversaiton I had with a doctor. She said “you could have been nicer and asked them how they are doing, what’s new in their practice and show you care.” So… I started doing that to see if she was right. She is… but she also isn’t. When I share with you to “shut up and build a huge practice,” that too goes for me. For every social grace I allow in our conversation, prolongs our conversation by 3-5 minutes. At the end of the day, taking 30-40 phone calls a day, that prevents me from taking any calls after 3pm eastern time because those calls will now go until 7pm. 

Therefore, I am going back to my “less social graces on the telephone” posture so that I have more time to answer more calls. When you get me, I will say “what’s up” and then get into the issue of what you need. This will also free up more of your time without wasting time with me on the phone.   

My goal is to NOT bring anyone else in on the consulting side so that I can directly help you with any issue you have… and yes, it means sometimes I am abrupt and sound like a “dick,” please feel free to call me that anytime… I take it as a compliment that you feel comfortable enough to talk to me like a friend. 


Respectfully,



Mark Studin DC, FASBE(C), DAAPM, DAAMLP

Adjunct Associate Professor of Chiropractic, University of Bridgeport, College of Chiropractic
Adjunct Professor, Division of Clinical Sciences, Texas Chiropractic College
Educational Presenter, Accreditation Council for Continuing Medical Education Joint Partnership with the State University of New York at Buffalo, School of Medicine and Biomedical Sciences


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